IT Help Desk - Certificate

IT Help Desk Technician Certificate of Achievement

The goal of the Certificate of Achievement in IT helpdesk technician is designed to provide students with knowledge and skills required for a variety of entry level positions in the field IT support. The program includes foundation courses that aligned with industry certificates and a wide range of skill-builder courses.

Program Learning Outcomes:
  • Students will install, configure and support computing devices and software.
  • Students will connect, maintain and support computing devices on a network.
  • Students will advise and support users in their IT needs.

To earn this certificate, students must complete the minimum required courses with a grade of C (or P) or better.

Required Core Curriculumn Courses (12.0 units):
Code Class Units
CIT 011 Introduction to Computer Hardware and Software ( A+) (3.0 Lecture/1.0 Lab) 4.0
CIT 012 Introduction to Networking (Network+) (3.0 Lecture/1.0 Lab) 4.0
CIS 045 Linux Essentials I (3.0 Lecture/1.0 Lab) 4.0
Elective Courses (minimum of 6.0 units):

Students can take any combination of the following courses.

Code Class Units
CIT 017 Cyber Security Essentials (3.0 Lecture/1.0 Lab) 4.0
CIT 078 Microsoft Server Essentials 1 (3.0 Lecture/1.0 Lab) 4.0
CIT 021 Cisco Network Fundamentals (CISCO-1) (3.0 Lecture/1.0 Lab) 4.0
BUS 078B Business Communications (3.0 Lecture) 3.0
BUS 021L Introduction to Business Computing Laboratory (1.0 Lab) 1.0

Certificate will also require 1.0 to 4.0 units of General Work Experience

Units Required

Total Required Units 18.0 - 20.0
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Career Opportunities

Career opportunities include the following: Project Coordinator, Junior Project Manager, Assistant Project Manager and Associate Project Manager.